Lynse · SparkCard
Refund Policy
Last updated: September 29, 2026 · 2026-10-12
We want you to love your SparkCard. If it is not working out, here is exactly how refunds work.
30-day return window
If you are not satisfied with your SparkCard, you may request a full refund within 30 days of delivery. The card must be returned with all originally included accessories.
How to request a refund
Email [email protected] with your order number (shown in your Stripe receipt) and a short note about the reason. We will reply with return instructions, usually within one business day.
Refund processing
Refunds are issued to your original payment method within 5–10 business days after the returned unit arrives and passes inspection. Stripe handles the refund on the same card you used.
Return shipping costs
If the card is defective or arrived damaged, we cover return shipping in full.
For change-of-mind returns, return shipping is paid by the customer.
Cancelling a pre-order before it ships
Pre-orders can be cancelled for a full refund at any time before your order ships — just email us with your order number.